Robocalls Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. To learn more visit the (FTC) or the (FCC). Stop annoying and unwanted calls. Verizon has four ways to help you block calls on your home phone. If you haven’t already, sign up for: • Call Block • Caller ID • Anonymous Call Rejection • Caller ID/Call Waiting If you are a Verizon Fios customer you can register with. • Learn about Nomorobo • Nomorobo is a free, third-party service that that identifies known robocallers and telemarketers and stops your Fios Digital Voice home phone from ringing. ![]() ![]() Verizon Wireless Replacement Phone Activation. Verizon Wireless Replacement Phone. Tell him/her that you would like to activate your phone number on. Nomorobo will not work with Verizon's Traditional basic dial-tone voice service. National Do Not Call Registry You can register your home or mobile phones with the National Do Not Call Registry. To register: • Call 1.888.382.1222 (TTY: 1.866.290.4236) • For additional information visit Combat Unlawful Calls Manage unlawful or threatening calls that alarm, frighten, or harass you. Fios Digital Voice calling features • Anonymous Call Rejection • You can use Anonymous Call Rejection to reject most phone calls from callers who have blocked the display of their telephone numbers from being seen from Caller ID. When the service is on, your phone will not ring if callers have blocked the display of their number. Instead, callers will hear an announcement saying that you are not accepting blocked calls. They will be instructed to hang up, unblock their number, and dial again if they want to reach you. The service does not block calls made to you from outside your local calling area or through operator assistance. All calling features are subject to availability and compatibility restrictions. To set up Anonymous Call Rejection, sign in to your account and select: • Account Manager > Calling Features > Incoming Call Block > Reject All Anonymous Calls > Activate Incoming Call Block You can also use the app by selecting: • Phone > Options tab > Calling Features > Block Incoming Calls > Block Anonymous Calls • Incoming Call Block • You can manage your calling features through the My Fios app and My Verizon: • Manage in the My Fios app • Block numbers in the app by selecting: • Phone > Options tab > Calling Features > Call Blocking Don’t have the My Fios app? Frequently asked questions • What are robocalls? • Robocalls are automated phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make calls from anywhere in the world while hiding their identities by displaying fake Caller ID information. To learn more visit the (FTC) or the (FCC). • Are robocalls illegal? • All calls with prerecorded telemarketing sales messages are illegal unless you agreed to be called. Some non-marketing robocalls (such as political and charitable calls to landiline phones) are authorized by law in most states, even if they are unwanted. • What is Verizon doing to stop illegal robocalls? • We stop many robocalls before they can get to you. We monitor our networks to detect spikes in suspicious calls, and then work with law enforcement and with other telephone companies to shut down illegal robocallers. Verizon also works with other telephone companies and industry standards organizations to develop new technologies to stop robocalls, and we support federal legislation to better go after the source – the scammers who make these calls. • What should you do if you get an illegal robocall?
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May 2018
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